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Privacy Policy

Privacy

At Soho Marble Ltd. we run a strict opt-in email policy.

You will not receive any further correspondence from us unless you choose to.

If you are currently receiving correspondence from Soho Marble Ltd. and wish to unsubscribe, please send an email to info@sohomarble.com.

Any information supplied to Soho Marble Ltd. about yourself or your company is held in confidence and will not be passed to any third parties.

We do not store credit card details nor share customer details with any 3rd parties.

Our website address is https://www.sohomarble.com.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 020 3441 5052, or write to us at 6 Chase Road, London, NW10 6HZ, or email us at info@sohomarble.com, and we will aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted traders use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact "Which? Trusted traders" in the first instance on 0117 456 6053.

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