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Terms & Conditions

Materials

Granite & Quartz is a natural product that is created in the ground over millions of years. It is therefore natural to expect variations in shading, veining and finish. In some materials, imperfections, “pitting” and even fossils can be apparent; these are in no way considered faults and are part of the natural beauty of granite and marble. All granite, quartz, marble, ceramic, porcelain and other materials are sold subject to natural variations in colour, shade, veining and the amount of brecciation; they are stopped, filled, reinforced, etc in accordance with normal trade practices. Samples should therefore be looked upon as a colour indication only. When the stone is extracted from the quarry the blocks are not a standard size. If pieces required cannot be cut in one, we reserve the right to place a joint in the most appropriate position.

Quote

The price is calculated after the customer contacts us and arranges a site visit, then we take the measurements and offer the quote to the customer either on-site or sent to the customer by email.

Payment & Price

An Initial deposit of 50% is required once you place the order. The remainder of the balance is due on confirmation of an installation date. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and allow you to cancel the order.

Templating & Installation

  1. Before we come to the template you need to ensure all cabinets are level have sufficient braces and are secured firmly to the wall.

  2. Make sure you know the final location of sinks, hobs taps or any other fittings required and have these available on site.

  3. Slight tolerances in marble, granite and quartz overhangs and thickness are to be expected. Our fitting team may also need to chop out the plaster. Every care is made when conducting such operations, but Soho Marble does not take any responsibility for plaster damage and it is the responsibility of the customer to make good these areas. Walls are rarely straight and as such natural wall gaps may occur it is the customer’s responsibility to fill the gaps if these appear after installation. It is therefore advisable to have upstands fitted unless the customer intends to tile.

  4. Information supplied by the customer to Soho Marble such as templates, cut-out dimensions, overhangs, splashbacks, and positioning of cut-outs at the time of templating or prior to or subsequently given by other methods of communication is the customer’s responsibility and no liability whatsoever can be taken for incorrectly advised dimensions.

  5. Most granite and quartz supplied by Soho Marble are 30mm in thickness and most hobs supplied by manufacturers are in excess of this measurement. In the event that the fitters need to alter the cabinets by routing/cutting out sections or providing extra braces the fitters reserve the right to charge an extra £50.00 per cabinet at the time of installation.

  6. Prior to Templating and installing all temporary work surfaces must be removed, and all sinks, hobs and taps must be disconnected, if this is not done we reserve the right to charge for this work to be carried out.

  7. Any work carried out after templating such as plastering the walls or changing the location of cabinets, hobs, sinks and taps can affect the finished product. Thus we reserve the right to charge for this to be rectified.

  8. Full Terms & Conditions Available On Request.

Processing Time

We will endeavour to deliver and fit the stone worktop within 7-10 working days after templating subject to material availability. Any dates we specify or guarantee for templating, delivery and installation of our products are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in templating, delivery and installation of our products.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you have already been charged a deposit and we subsequently cancel your order, we will immediately give you a full refund.

Ownership

All materials supplied remain the property of Soho Marble Ltd. until payment has been received in full.

Soho Marble is the trading name of Soho Marble Ltd.
Registered Address: 6 Chase Road, London, NW10 6HZ
Trading Address:  6 Chase Road, London, NW10 6HZ
Company registered in England and Wales no: 14085919

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